CVD Service Feedback1


CVD Ltd Client Feedback Survey 2007(1)
Hello, Our industry presents a challenging environment in which to operate and as technology changes, so do the requirements of our clients. It is essential we listen to you, to ensure the services we provide exceed your expectations, now and into the future. Please complete this questionnaire. The information will provide a picture of your needs so we can ensure that our services and procedures suit you. There is also a link to our Performance feedback page on the following page. We hope this will be a valuable and informative process both for you and CVD. Owen Barrett & Bob Gray. Managing Director & Commercial Director - CVD Ltd (CVD Homepage link>>)
	If you would rather speak to someone about your thoughts or experiences please call us on 0845 450 1701 and ask to speak with a Contracts Manager in confidence.

For each question simply choose the importance of each aspect and then show your level of satisfaction. Ideally, you should answer each question.

	How important is this?	How satisfied are you?
Your initial enquiry is dealt with promptly
Technical enquiries are answered accurately & promptly
Quoting and scheduling procedure is fast and convenient
Documentation is accurate and complete
Display flexibility in meeting special requirements
Complaints & problems are dealt with to your satisfaction
Services are competively priced
Easy to contact our contract managers
Meet agreed delivery schedules
Aware of what is happening in the marketplace
Keep you fully informed about range of services

Comments
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